FREQUENTLY ASKED QUESTIONS

Do you make custom rings or jewelry?

Yes, we offer custom work for our clients. We specialize in engagement rings, earrings, necklaces, pendants, and we've made crowns as well. We always say that choosing a jeweler is a personal decision, and we say come and see us and we'll see if we can make what you're looking for. Most of the time, we can do it! And we want to that smile on your face when it's done.



Do you offer financing or a layaway plan?

We have partnered with Synchrony Bank and they offer 6 month (no interest) as long as you make the minimum monthly payments and pay it all off in 6 months. You’ll get your bling and happy face. You’ll just need a major credit card and a government ID for identification purposes to apply at the store. There is a transaction fee depending on the amount being financed to help cover the cost of this program. All in all, it’s a good option for people who want a ring now and pay for it over time.



Is there a cash vs credit discount?

Yes, we will offer a discount if you pay with cash, cashier's check or bank wire. Credit card transaction fees vary so it can usually be between 1-2% savings. Please know that all cashier's check or bank wire transacton may have a 2-4 day business day hold for the transaction to clear depending on the bank.



How long does it take to custom make a ring?

Keep in mind that we have many semi-mounts that are ready to be set with a centerstone of choice that can be set same day. It can take about 1-2 hours and you can have your ring ready in a few hours. Depending design, if we are making a ring from scratch, it can take us about 1-4 weeks. Most average 2-3 weeks.



Do you sell lab grown diamonds?

Yes, we sell both certified lab grown diamonds available. We have some lab grown diamonds in stock and can order to specs if you submit a request.



Where is the best place to park?

We recommend parking in the building next to ours at the Jewelers Mall. We will pay for your parking in any lot with a purchase of $200 or more.



Do I need an appointment to browse your jewelry at your store?

We welcome both walk-ins and appointments to INTA Gems. If you have a specific request, we do recommend appointments. We have a extensive gemstone inventory and if there is something specific that you need, it's better to let us know in advance so we can make best use of your time. If you don't know exactly what you're looking for, feel free to come in and take a look at our jewelry designs, we'll be happy to help you.



Do you offer a military discount?

Yes, we honor or miliary, police and fire service men and women. Please let us know and we'll be happy to give a discount for your public service.